Customer Service: Face to Face and on the Phone

Provided by AHIT. This home inspection online course discusses the four basic elements that must be present to develop a commitment to customer service. It also discusses the basic behaviors and actions which contribute to quality face to face customer service. The establishment of customer service standards for telephone contact with visitors and customers is also covered in this course. It includes some additional information related to email customer service. It closes with a discussion of some techniques that employees can learn to improve their personal customer service skills.